सिलाई · जयपुर

Chhaap Kurtis
Chhaap Kurtis — a lotus holding the letters C and K

Cut & stitched to order · Jaipur

Printed cotton kurtis,
stitched to your measure.

We choose the cloth ourselves in Jaipur, then cut and stitch every piece to order. Send your measurements and the fit is yours — not a standard grade.

Shop the collection
Shipping PAN IndiaFree custom fitBy Ruchika & Komal

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Categories

View all 9 pieces →

How to order

Four steps, start to doorstep

No card, no checkout, no account to make. You fill a bag, we talk it through on WhatsApp, and then we cut your piece.

1

Fill your bag

Pick your pieces and sizes. Add your measurements in the bag if you want the fit altered — that part is free.

2

Send it on WhatsApp

One tap sends the whole bag as a single message. We reply with stock, real photographs of the cloth in hand, and the final total.

3

Confirm and pay

We share a UPI link. The order is booked once payment lands — made-to-order pieces start cutting the same day.

4

Dispatch

Ready stock ships in 3–5 days, made-to-order in 7–10. PAN India, with tracking sent to you on WhatsApp.

Ask us something first

Nothing is charged on this site. We confirm stock, shipping and the final total before you pay a rupee.

Who makes it

Two sisters, one workroom

Chhaap Kurtis is Ruchika Khatria and Komal Khatria. Between the two of us we choose the cloth in Jaipur, cut it, stitch it, pack it and answer every message that comes in. There is nobody else in the middle.

Read our story

Follow along

@chhaapkurtis

New prints land on Instagram first. These tiles are stand-in artwork — add your six latest posts in the shop manager.

Follow us →

The collection

New this season

Stitched to order in small runs. Tap any piece for the cloth, the cut, and how it actually sits.

The print shelf

Colours in stock now

What we are cutting from at the moment. Ask for any style in any of them — if a print has run out we will tell you what is closest.

Who makes it

Two sisters, one workroom

Chhaap Kurtis is the two of us. We choose the cloth in Jaipur, cut it, stitch it, pack it, and answer every message that arrives — the clothes pass through nobody else. Both of our photographs were taken at home, in pieces we made ourselves.

Ruchika Khatria, co-founder of Chhaap Kurtis

Ruchika Khatria

Co-founder

@ruchikakhatria08

Between the two of us, every message that reaches Chhaap is answered by one of us — never by anyone else.

Komal Khatria, co-founder of Chhaap Kurtis

Komal Khatria

Co-founder

@komalkhatria29

Ask for a fit that is uniquely yours — you are asking the person who will actually cut it.

Working with us

Kartik Khandelwal, founder’s office at Chhaap Kurtis

Kartik Khandelwal

Founder’s office

in/pm-kartik

Works alongside Ruchika and Komal on everything that happens away from the cutting table — the website, the catalogue and how an order reaches you.

Silai — the stitching

Cut for one person at a time

We are not a factory and we do not grade to a standard size. Two of us choose the cloth, cut it and stitch it — which is exactly why the fit is the part we will change for free.

Kapda कपड़ा

We buy our cloth ourselves in Jaipur rather than ordering rolls sight-unseen — mul, cambric, kota doria, chanderi. Every length is washed before a single cut, so the shrinking happens to us and not to you.

Naap नाप

Send your measurements and we cut to them. Length, sleeve and neck depth are yours to change at no extra charge — that is the whole point of buying from two people instead of a shelf.

Silai सिलाई

Stitched, finished at the neckline and hem, pressed, and looked over once more before it is folded. If something is not right when it reaches you, tell us — we would rather know than not.

Our mark is a kamal, the lotus, holding the two letters of our name. Chhaap is run by Ruchika Khatria and Komal Khatria — two of us, answering every message ourselves, from picking the cloth to folding the parcel.

From our customers Placeholder

Reviews

Sample layout only — these are not real customer messages yet. Replace them in the shop manager with words your customers actually sent you.

Help

Everything you'd ask us on WhatsApp, answered here

Two ways to order: pay online in a minute with UPI, card or net banking, or send your bag on WhatsApp and pay us directly. Below is the rest of it — sizes, care, money, delivery.

Ready stock
3–5 daysDispatch after payment
Made to order
7–10 daysCut to your measurements
Shipping
PAN IndiaTracking sent on WhatsApp
Returns
NoneAsk us anything before you pay

Step by step

Four steps, start to doorstep

Fill a bag, sign in and pay online — or send the same bag on WhatsApp if you would rather talk it through first.

Start browsing →
1

Fill your bag

Pick your pieces and sizes. Add your measurements in the bag if you want the fit altered — that part is free.

Takes a minute
2

Sign in & add your address

Continue with Google or your email — only when you pay. Your address is saved for next time.

Under a minute
3

Pay securely

UPI, card or net banking on Cashfree’s secure page. Made-to-order pieces start cutting as soon as it’s paid.

Confirmed instantly
4

Track it

We pack it, courier it, and the tracking number appears in My orders.

3–10 days

At a glance

Money, time and the fine print

The six things worth knowing before you send an order. Nothing here changes once we have confirmed your total.

Full terms →
Payment
Online at checkout — UPI, card or net banking through Cashfree — or UPI on WhatsApp to 9783361611@ptsbi. No cash on delivery.
Ready stock
Already stitched and on the shelf. Dispatched 3–5 days after payment.
Made to order
Cut and stitched for you. Ready to dispatch in 7–10 days.
Custom fit
Free. Send your measurements in the bag along with the order — custom pieces cannot be returned.
Shipping
PAN India. Tracking goes to you on WhatsApp the day we hand it to the courier.
Returns
We don't accept them. Every piece is cut to order, so a returned garment cannot go back on the shelf.

Fit

Sizes & how to measure

All measurements in inches. Each chart says whether it is taken on the body or on the garment.

Between two sizes? Take the larger one. Cotton gives up about 2–3% on its first cold wash, and a kurti that skims is easier to live with than one that pulls. Custom lengths and sleeve changes cost nothing — send your numbers with the order and we cut to them instead.

Tape in hand

Five measurements

Measure over a thin fitted top, never over a kurti. Keep the tape snug and level — not tight. The ease is our job.

  1. BustAround the fullest part, arms down, tape level all the way round your back.
  2. WaistThe narrowest part of your torso, usually about an inch above the navel.
  3. HipAround the fullest part, roughly 8″ below the waist.
  4. Kurta lengthFrom the shoulder seam beside your neck, straight down to where you want the hem to sit.
  5. SleeveFrom the shoulder point, down the outside of the arm, to where the sleeve should end.

Living with the cloth

The wash label, in full

Printed cotton behaves differently from a polyester mix. Five minutes of care in the first wash decides how the piece ages for the next two years.

Hand washCold, first time alone
No bleachNo soda, no brighteners
Dry in shadeInside out, on a line
Iron mediumInside out
No tumble dryHeat sets the creases

The first wash decides everything

  1. First wash alone, in cold waterAdd a fistful of rock salt. Salt helps set the colour and keeps the white ground white. Wash it by hand.
  2. Never soakTen minutes is plenty. Cloth left sitting in water lets loose colour settle back onto the white ground.
  3. Mild liquid detergent onlyNo bleach, no soda, no powder with optical brighteners — they dull a printed cotton fast.
  4. Dry in shade, inside outDirect Indian sun will flatten the colour in a season. Shade keeps it deep.
  5. Iron medium, inside outFrom the second wash onwards, machine wash cold on gentle, or dry clean, is perfectly safe.

What to expect over time

  1. A little colour in the first two washesThat is loose surface colour rinsing off, not the print failing. It settles by the third wash.
  2. Around 2–3% shrinkageAlmost all of it on the first wash. Our fabric is pre-washed, which takes out most of it before we cut.
  3. Softening, not fadingCotton keeps getting softer. Kept out of direct sun, the colour stays where it started.
  4. Store it folded, not hungA hanger drags the shoulder out of shape over a season. Fold it, keep it dry, keep it out of the light.

Frequently asked

Questions, sorted

The ones that come up most in our DMs. If yours isn't here, it takes us less time to answer it than it took you to read this line.

Ordering & payment

How do I pay?

Online at checkout: UPI, debit or credit card, or net banking, on Cashfree’s secure page. Or order on WhatsApp and pay our UPI ID directly, 9783361611@ptsbi — please send us the screenshot after you pay.

Do you take cash on delivery?

No. Every order is prepaid — online at checkout, or by UPI on WhatsApp. It is a two-person workshop, and a refused COD parcel is a piece we have already cut.

Do you have discount codes?

Sometimes — we share them on Instagram. Open your bag, tap Have a discount code? and enter it before you send the order. The discount shows in your total and in the WhatsApp message. One code per order.

Do I need an account?

Only to pay online. Browsing, the bag and discount codes need nothing. When you tap Checkout & pay online, sign in with Google or your email so your order, address and tracking stay together in My orders. Ordering on WhatsApp needs no account at all.

Fit & sizing

Can I get a custom size or length?

Yes, and there is no extra charge. Open the bag, expand Custom fit, and send us your measurements with the order. Custom pieces take 7–10 days and cannot be returned, so please measure carefully.

I'm between two sizes — which one?

The larger one. Cotton shrinks a little on its first cold wash, and we cut with about 2″ of ease at the bust already. Or skip the guessing and send us your measurements.

Will it shrink?

Roughly 2–3% on the first wash. Our fabric is pre-washed before we cut, so most of that is already out of it.

Cloth & colour

Will the colour run?

A little, in the first two or three washes — that is loose surface colour, not the print failing. Wash it separately in cold water with rock salt and it settles down. Colour still bleeding after the third wash is not normal; message us and we will sort it out.

Why do two pieces in the same print look different?

Because we cut each one from a length of cloth by hand. Where a motif lands on the yoke, the sleeve or the hem shifts a little from piece to piece, so no two are laid out identically. That is normal for cut-and-stitch, and not a fault.

Delivery & returns

How long until it reaches me?

Ready stock is dispatched in 3–5 days, made-to-order in 7–10, plus courier time to your city. Tracking comes to you on WhatsApp the day it leaves us.

Do you ship outside India?

Not at the moment — PAN India only. If you are abroad, message us anyway; we can sometimes arrange it.

Can I return or exchange?

No. Every piece is cut and stitched to order, so a returned garment cannot go back on the shelf. Please check the size guide and ask us anything at all before you pay — we would far rather answer ten questions than send the wrong fit. The full policy is in our Terms & Conditions.

Still stuck

Ask us. It's just the two of us reading.

Ruchika and Komal answer the messages themselves — usually the same day, between about 10am and 8pm. Send a photo, send your measurements, send a screenshot of something you liked.

Our policies

Terms & Conditions

These terms apply to every purchase from Chhaap Kurtis. Each piece is made in small batches, so all sales are final. Please read them before you order.

Last updated 10 September 2026

Returns
NoneAll sales are final
Exchanges
NoneIncluding for size or fit
Damage claims
48 hoursWith unboxing video
Delivery
5–10 daysEstimated, PAN India
01

About these terms

The website chhaapkurtis.in is owned and operated by Chhaap Kurtis, Jaipur, Rajasthan (“Chhaap Kurtis”, “we”, “us”, “our”). These Terms & Conditions form the agreement between you and us whenever you browse the website or buy from us, together with our Privacy policy, Refund & cancellation policy and Shipping & delivery policy. They apply whether you order on the website, on WhatsApp or on Instagram.

By using the website or placing an order, you confirm that you are at least 18 years old (or are ordering under the supervision of a parent or guardian), that you can enter into a binding contract, and that you agree to these terms. If you do not agree, please do not use the website or place an order.

02

No return & no exchange policy

All products purchased from Chhaap Kurtis are non-returnable and non-exchangeable. All sales are final.

We request you to carefully check the product details, size information, fabric details, colour, and other specifications before placing your order.

In case you have any doubts regarding the size or fit, please contact us before placing your order. We will be happy to assist you in selecting the appropriate size. Ask us on WhatsApp

The only exception is a product that reaches you damaged, defective or incorrect. That is covered in and in our Refund & cancellation policy.

03

Size & fit

We understand that choosing the right size online can sometimes be difficult. To help you make the right choice, we provide size charts and relevant measurements on our website.

Customers are requested to check the size chart carefully before ordering. You can also contact us beforehand for assistance with sizing. Open the size guide

Once an order has been placed, we cannot accept requests for return or exchange due to size or fit issues.

04

Custom fit

Where customization is offered, customers may provide their measurements for a better fit.

Customers are responsible for providing accurate measurements. Chhaap Kurtis cannot be held responsible for fitting issues resulting from incorrect or inaccurate measurements provided by the customer.

Any customization options available for a particular product will be clearly mentioned on the product page. Custom-fit pieces are made only for you and are never eligible for return, exchange or refund on grounds of size or fit. How to measure yourself

05

Colour disclaimer

We make every effort to display the colours of our products as accurately as possible. However, the actual colour of the product may vary slightly from the colour shown in the images on our website.

This difference may occur due to factors such as lighting conditions, photography, camera settings, image editing, screen brightness, display settings, and the device being used to view the website.

Therefore, a slight variation in colour between the product received and the images displayed on the website shall not be considered a defect and will not qualify for return or exchange.

06

Print & fabric variations

Since our products are made using printed fabrics, minor variations in print placement, colour, texture, or appearance may occur.

These variations are a natural characteristic of the fabric and production process and are not considered defects.

Each piece is cut and stitched by hand, so small differences between pieces are also normal: motif placement, stitching, finishing, and garment measurements within a tolerance of up to 1 inch. None of these are defects.

07

Product availability

Product availability is subject to stock. If a product becomes unavailable after an order has been placed due to an unforeseen inventory issue, we will contact you and provide the appropriate resolution. That may be a similar piece, a later delivery date, or a full refund of the amount paid for that item.

Products marked “Out of Stock” cannot be ordered unless they become available again.

08

Order confirmation & cancellation

Placing an order is an offer to buy. An order is confirmed only once we have received full payment and confirmed it to you.

Once an order has been successfully placed and confirmed, it may not be possible to modify or cancel it. We recommend carefully reviewing your product selection, size, measurements, shipping details, and contact information before completing your purchase. Our Refund & cancellation policy explains cancellations in full.

We reserve the right to refuse or cancel any order, before or after confirmation. Reasons include: the product is unavailable; there is an error in the price or product information; we suspect fraud or unauthorised payment; we cannot deliver to your address; or these terms have been breached. If we cancel an order you have paid for, we refund the full amount paid to your original payment method.

09

Prices & changes to products

All prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise. Any shipping charges are shown to you before you pay.

Chhaap Kurtis reserves the right to modify product details, prices, availability, designs, offers, or other website information at any time without prior notice. However, changes made after an order has been confirmed will not affect the agreed price of that confirmed order.

If a product is listed at an incorrect price because of a typing or technical error, we are not obliged to supply it at that price. We will either contact you with the correct price or cancel the order and refund you in full.

10

Payment

Orders must be paid for through the payment methods available on our website. Online payments are processed by our payment partner, Cashfree Payments. Card, UPI and net-banking details are entered on the payment partner's secure page and are never seen or stored by us. We may also accept UPI or bank transfer directly.

Cash on Delivery (COD) is not available as a standard payment option. If COD is offered for a particular order, any additional charges applicable to COD will be borne by the customer.

If money is debited but your order is not confirmed, the payment partner or your bank normally reverses the transaction automatically, usually within 5–7 working days. We are not responsible for delays or failures caused by banks or payment partners, or for any charges your bank applies.

You confirm that the payment method you use is your own, or that you are authorised to use it. If you have a problem with an order, please contact us first. If a chargeback or payment dispute is raised without contacting us, or for an order that was delivered as described, we will contest it with our records, including proof of delivery. We may also decline future orders.

11

Shipping & delivery

We offer two types of product availability:

Made to Order

7–10 daysto deliver

Products marked “Made to Order” are prepared especially after you place your order. These products generally take 7–10 days to be delivered to you.

Ready to Dispatch

5–6 daysto deliver

Products marked “Ready to Dispatch” are already prepared and can be dispatched promptly. These products generally take 5–6 days to be delivered to you.

Please note that the above delivery timelines are estimated and may vary depending on the delivery location, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

Once the order has been handed over to the courier, any delay caused by the courier or circumstances beyond our control will not be considered a reason for return or exchange.

Customers are responsible for providing a complete and accurate shipping address and contact details. The full details are in our Shipping & delivery policy.

12

Damaged or incorrect products

We carefully check products before dispatch. However, if you receive a product that appears to be damaged, defective, or incorrect, please contact us as soon as possible after delivery with clear photographs/videos of the product and packaging.

To be eligible, the claim must be made within 48 hours of delivery and include an unedited, continuous unboxing video of the sealed parcel being opened, with the shipping label visible.

The product must be unused, unwashed and unaltered, with its tags and packaging. Claims made after 48 hours, or without an unboxing video, may not be accepted. We may ask you to send the product back for inspection.

Any such concern will be reviewed by our team and, where applicable, an appropriate resolution will be provided. If the claim is approved, we will replace the product. If a replacement is not possible, we will refund the amount paid for that product. Report a problem on WhatsApp

13

Refunds

Refunds are issued only in the situations listed in our Refund & cancellation policy. Examples are an order we cancel, an approved damage claim that cannot be replaced, or a duplicate payment. Approved refunds are paid only to the original payment method and are limited to the amount actually paid for the affected items. Shipping and payment-gateway charges are not refundable, except where the refund is due to our error.

14

Offers & promotions

Any discounts, promotional offers, or special deals offered by Chhaap Kurtis will be subject to the terms and validity period specified for that particular offer.

Different offers may have different terms and may not necessarily be combined. We may change, suspend or withdraw any offer at any time. We may also cancel orders that misuse an offer or coupon code.

Discount codes must be applied in your bag before you send or place your order, and cannot be added to an order afterwards. Only one code can be used per order. A code may have a minimum order value, a maximum discount, a validity period, or apply only to certain pieces, as shown when you apply it. Codes have no cash value and cannot be exchanged for cash or credit. If an order that used a discount is refunded, the refund is limited to the amount actually paid.

15

Website content

All product photographs, designs, descriptions, logos, graphics, and other content available on the Chhaap Kurtis website are the property of Chhaap Kurtis or are used with appropriate rights and permissions.

Unauthorised copying, reproduction, distribution, or commercial use of our content is not permitted. That includes copying our print designs for sale.

16

Use of the website

You agree not to misuse the website. In particular, you agree not to:

  • use it for anything unlawful, fraudulent or harmful;
  • interfere with its operation or security;
  • copy or scrape its content for commercial use;
  • place false orders, give false information, or impersonate anyone.

We may suspend access to the website or refuse service to anyone who breaches these terms. The website is provided “as is”. We do not guarantee that it will always be available, uninterrupted or free of errors.

17

Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claim arising from an order, a product, or your use of the website is limited to the amount you paid for the product concerned.

We are not liable for any indirect, incidental, special or consequential loss, including loss of profit, opportunity, goodwill or data. Nothing in these terms limits any liability that cannot be limited under applicable law.

18

Indemnity

You agree to indemnify and hold harmless Chhaap Kurtis and its owners against any claim, loss, damage or expense (including reasonable legal fees) that arises from your breach of these terms, your misuse of the website, or your violation of any law or of anyone else's rights.

19

Events beyond our control

We are not liable for any delay or failure to perform caused by events beyond our reasonable control. These include natural disasters, extreme weather, epidemics, strikes, courier or transport disruption, power or internet failure, supplier failure, and government action.

20

Governing law & jurisdiction

These terms are governed by the laws of India. Subject to applicable consumer protection law, the courts at Jaipur, Rajasthan have exclusive jurisdiction over any dispute arising from them.

Please raise any concern with us first. Most things are resolved with a single message.

21

Changes to these terms & general

We may update these terms at any time by posting the revised version on this page. The version in force when you place an order applies to that order.

If any part of these terms is found invalid or unenforceable, the rest remains in full force. If we do not enforce a right at any time, that does not waive it.

22

Contact, customer support & grievances

If you have any questions about a product, size, measurements, order, or any other concern, we encourage you to contact us before placing your order wherever possible. We are always happy to help you make an informed purchase.

BusinessChhaap Kurtis
LocationJaipur, Rajasthan, India
Phone / WhatsApp+91 97833 61611
Emailchhaapsupport@gmail.com
Instagram@chhaapkurtis
GrievancesRaise on the phone or email above
Hours10am–8pm IST

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

23

Acceptance of terms

By placing an order on the Chhaap Kurtis website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, including our No Return & No Exchange Policy.

धन्यवाद

Thank you for choosing Chhaap Kurtis.

Before you order

Not sure about a size? Ask first.

Since every sale is final, we would far rather answer ten questions than send the wrong fit. Send your measurements or a photo, and Ruchika or Komal will reply, usually the same day.

Our policies

Refunds & cancellation

Every piece is printed, cut and stitched for its order, so all sales are final. This page sets out the few cases where we do refund, and exactly how.

Last updated 10 September 2026

Returns
NoneAll sales are final
Cancellation
Not once paidUnless we cancel
Damage claims
48 hoursWith unboxing video
Refunds
5–7 daysTo original method
01

In short

All products are non-returnable and non-exchangeable, and a paid order cannot be cancelled by the customer. Refunds are given only in the situations listed in section 4.

This policy is part of our Terms & Conditions. By placing an order, you agree to it.

02

Cancellation by you

Once payment is made and your order is confirmed, it cannot be cancelled or changed. We start preparing, cutting or reserving your piece straight away. Please check your size, measurements, address and phone number before you pay.

If you message us immediately after paying and your piece has not yet been cut or dispatched, we may agree to a change or cancellation, entirely at our discretion. If we agree to cancel, we may deduct payment-gateway and processing charges from the refund.

03

Cancellation by us

We may cancel an order at any time before dispatch. Reasons include: a product is unavailable; there is an error in the price or product details; we suspect fraud or unauthorised payment; we cannot deliver to your address; or any other reason set out in our Terms & Conditions.

If we cancel an order you have paid for, you receive a full refund of the amount paid for the cancelled items.

04

When we refund, and when we don't

Refund given

  • We cancel your order (section 3).
  • A product runs out of stock after you pay, and you don't accept an alternative.
  • A damaged, defective or wrong-product claim is approved and a replacement isn't possible.
  • You were charged twice, or charged without an order being confirmed.
  • The courier confirms your parcel was lost in transit and a replacement isn't possible.

No refund

  • Change of mind.
  • Size or fit, including custom-fit pieces made to your measurements.
  • Slight colour difference from the photographs.
  • Normal print, fabric or handwork variation.
  • Courier delays, or delays beyond our control.
  • A wrong or incomplete address or phone number, or a refused or unclaimed parcel.
  • Damage after delivery, from washing, wear or alteration.
  • Claims made after 48 hours, or without an unboxing video.
05

Damaged, defective or wrong product

We check every piece before dispatch. If something still arrives wrong, here is how to claim:

  1. Record the unboxing. Take a continuous, unedited video while opening the sealed parcel, with the shipping label visible. Without this video we may not be able to accept a claim.
  2. Tell us within 48 hours of delivery. Message us on WhatsApp with your order details, the video, and clear photos of the product, tags and packaging.
  3. Keep it as it arrived. Don't wear, wash or alter the product. Keep the tags and packaging.
  4. We review it. This usually takes 2–3 working days. We may ask you to send the product back for inspection. Return shipping is reimbursed only if the claim is approved.
  5. Resolution. If the claim is approved, we replace the product. If a replacement isn't possible, we refund the amount paid for it. Subject to applicable law, our assessment after inspection is final.

Report a problem on WhatsApp

06

Failed or duplicate payments

Sometimes money is debited but your order isn't confirmed, or you are charged twice. Our payment partner (Cashfree Payments) or your bank normally reverses the extra amount automatically within 5–7 working days. If it isn't reversed, send us the transaction reference and we will follow it up with the payment partner.

07

Undelivered & returned parcels

Sometimes a parcel comes back to us because the address or phone number was wrong or incomplete, you could not be reached, or delivery was refused. In that case:

  • Ready to Dispatch products: we re-send the parcel once you pay the shipping charges again. Or, if you prefer, we refund the product price minus the forward and return shipping charges.
  • Made to Order and custom-fit products: no refund. We re-send the parcel once you pay the shipping charges again.

Parcels not claimed within 30 days of coming back to us may be forfeited without refund.

08

How refunds are paid

We initiate approved refunds within 5–7 working days of approval, to the original payment method only. If you paid us directly by UPI or bank transfer, we refund to the same account. We do not refund in cash or to a different account.

Once a refund is initiated, the time it takes to reach you depends on your bank or card issuer, usually 5–7 working days.

Refunds are limited to the amount actually paid for the affected items. Shipping and payment-gateway charges are not refundable, except where the refund is due to our error.

09

Contact us

For a cancellation request, a claim or a refund question, message us on WhatsApp at +91 97833 61611 or email chhaapsupport@gmail.com. Our full contact and grievance details are in our Terms & Conditions, section 22.

Something wrong with your order?

Tell us within 48 hours.

Send the unboxing video and a few photos on WhatsApp, and we'll look at it straight away.

Our policies

Shipping & delivery

We ship across India with trusted courier partners. Here is how long delivery takes, what it costs, and what to do when your parcel arrives.

Last updated 10 September 2026

Made to Order
7–10 daysEstimated delivery
Ready to Dispatch
5–6 daysEstimated delivery
Shipping area
PAN IndiaServiceable PIN codes
Tracking
On dispatchSent on WhatsApp
01

Where we ship

We deliver to serviceable PIN codes across India. We don't currently ship outside India. If our courier partners can't reach your PIN code, we'll let you know and refund your order in full.

02

Delivery timelines

Made to Order

7–10 daysto deliver

Products marked “Made to Order” are prepared especially after you place your order. These products generally take 7–10 days to be delivered to you.

Ready to Dispatch

5–6 daysto deliver

Products marked “Ready to Dispatch” are already prepared and can be dispatched promptly. These products generally take 5–6 days to be delivered to you.

Please note that the above delivery timelines are estimated and may vary depending on the delivery location, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

03

Order processing

Timelines start once your payment is confirmed. For custom-fit orders, they start once we also have your complete measurements. We process orders on working days, so Sundays and public holidays are not counted. During sales, festivals or periods of high demand, processing may take longer.

04

Shipping charges

Any shipping charges are shown to you before you pay. Free-shipping offers, when we run them, apply only as stated in the offer. Shipping charges are not refundable, except where a refund is due to our error.

05

Tracking

Once your order is handed to the courier, we send you the tracking details on WhatsApp, or by SMS or email. Please allow up to 24 hours for tracking to start updating.

06

Delays

Our timelines are estimates, not guaranteed delivery dates. Once the order has been handed over to the courier, any delay caused by the courier or circumstances beyond our control will not be considered a reason for cancellation, return, exchange or refund.

07

Your address & contact details

Customers are responsible for providing a complete and accurate shipping address and contact details. We are not responsible for non-delivery or delay caused by incorrect or incomplete details. The address can't be changed once an order has been dispatched.

A parcel handed over at the address you gave us counts as delivered to you. That includes handing it to anyone at that address, or to its security, reception or a neighbour at your request.

08

When your parcel arrives

Before accepting the parcel, check that the outer packaging is sealed and undamaged. If it looks tampered with or damaged, refuse delivery or note it with the courier, and message us straight away.

Record a continuous, unedited unboxing video. Any damage, defect or wrong-product claim must be made within 48 hours of delivery, and it needs this video. See our Refund & cancellation policy.

09

Lost or returned parcels

If tracking shows no movement for an unusually long time, tell us and we'll raise it with the courier. If the courier confirms the parcel is lost, we'll send a replacement, or refund the amount paid if a replacement isn't possible. If tracking shows the parcel as delivered, we are not responsible for loss after delivery, but we will help you raise it with the courier.

Parcels that come back to us undelivered (because of a wrong address, an unreachable phone, or a refused delivery) are handled as set out in our Refund & cancellation policy. The shipping charges to send it again are paid by you.

10

Contact us

For any question about your delivery, message us on WhatsApp at +91 97833 61611 or email chhaapsupport@gmail.com. Our full contact and grievance details are in our Terms & Conditions, section 22.

Where's my parcel?

Ask us for an update.

Send your name or order details on WhatsApp and we'll check with the courier for you.

Our policies

Privacy policy

We collect only what we need to take payment, stitch your order and deliver it, and we never sell your data. Here is exactly what that means.

Last updated 10 September 2026

Selling your data
NeverNot to anyone
Card & UPI details
Never storedHandled by Cashfree
Account
None neededNo login, no password
Your bag
On your deviceUntil you place the order
01

Who we are

Chhaap Kurtis is a clothing label in Jaipur, Rajasthan, run by Ruchika Khatria and Komal Khatria. We sell printed cotton kurtis, co-ord sets and shirts through this website (chhaapkurtis.in), WhatsApp and Instagram.

This policy explains what personal information we collect when you browse the website or order from us, why we collect it, and the choices you have. It is part of our Terms & Conditions. Chhaap Kurtis is responsible for the personal data described here, under the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

02

What we collect

When you place an order or send us your bag

At checkout we ask for your name, phone number, email address and delivery address, along with any measurements or notes you add. If you send your bag to us on WhatsApp instead, the website saves a copy of it to our order book: the pieces, sizes, quantities and prices, any custom-fit measurements (bust, waist, hip, length), and any note you wrote.

When you talk to us on WhatsApp or Instagram

We receive the details you share with us there to confirm and deliver your order. That usually means your name, phone number, delivery address, measurements, the messages and photos you send, and any payment screenshots.

When you pay

Online payments are handled by our payment partner, Cashfree Payments. You enter your card, UPI or net-banking details on their secure page. We never see or store your full card number, CVV, UPI PIN or banking passwords. We receive only what we need to match the payment to your order: your name, email, phone number, the amount, the transaction ID, the payment method type and the payment status. If you pay us directly by UPI or bank transfer, we see what your bank shows us.

When you browse

Like most websites, ours may record basic technical information: your IP address, browser and device type, and the pages and pieces you view. See for the details.

03

How we use it

  • To confirm stock, cut and stitch your piece to the right size, and deliver it to you.
  • To process payments, refunds and chargebacks, and to prevent fraud.
  • To talk to you about your order: questions, payment, dispatch and tracking.
  • To handle any claim about a damaged, defective or incorrect product.
  • To keep your measurements to hand so a repeat order fits the same way.
  • To understand which pages and pieces people look at, so we can improve the website and the collection.
  • To meet our legal, tax and accounting obligations, and to enforce our Terms & Conditions.

By using the website and placing an order, you consent to this use. You can withdraw your consent at any time (section 7), though we may then be unable to complete an order. We will not send you promotional messages unless you have agreed to receive them, and you can ask us to stop at any time.

04

Who we share it with

We do not sell, rent or trade your personal information. We share it only when we need to in order to run the shop.

  • Cashfree Payments, our payment gateway, processes online payments and refunds.
  • Courier and delivery partners receive your name, delivery address and phone number so they can deliver your parcel.
  • Google hosts this website and our order book (Firebase), provides the typefaces the site uses (Google Fonts) and, where enabled, measures visits (Google Analytics).
  • Meta runs WhatsApp and Instagram, where our conversations with you take place. Instagram posts may also be embedded on our home page.
  • Banks and payment apps process the payments you make to us.
  • Authorities and advisers: we share information if the law requires it, to protect our rights, or with our accountants and legal advisers.
  • A new owner: if the business is ever sold or restructured, your information may pass to the new owner, under this policy.

These providers handle information under their own privacy policies, and some of them may store it on servers outside India.

05

Cookies & browser storage

The website keeps a few small things in your own browser so it works the way you would expect. They stay on your device and are only sent to us when you place an order or send us your bag.

WhatWhyHow long
Your bagRemembers the pieces and sizes you addedUntil you clear it
Saved piecesRemembers the pieces you heartedUntil you clear it
Catalogue copyMakes the shop open faster on your next visitReplaced on each visit
Opening animationStops the intro playing on every pageUntil you close the tab
Google Analytics cookiesCounts visits and page views, if enabledUp to 2 years
Payment page cookiesSet by Cashfree on its own secure payment pageSet by Cashfree

You can block cookies or clear stored site data in your browser settings at any time. The shop will still work, but your bag and saved pieces will be emptied.

06

How long we keep it

We keep order details and chat history for as long as we need them to complete your order and deal with any questions, claims or disputes about it. After that, we keep payment and transaction records for as long as tax, accounting and payment regulations require.

We keep measurements so your next order fits the same way. If you would rather we didn't, tell us and we will delete them.

07

Your choices

You can ask us at any time to:

  • tell you what personal information we hold about you;
  • correct anything that is wrong or out of date;
  • delete your information, unless we have to keep it by law;
  • withdraw your consent, or stop sending you updates or offers.

Just message us, or contact our grievance officer (section 12). We may ask you to confirm the phone number you ordered from, so that we only share or remove information with the right person.

08

Keeping it safe

Our order book is held on Google’s Firebase platform, and only the two of us can open it, through a secure sign-in. The website is served over an encrypted (HTTPS) connection. Payments are handled by Cashfree Payments, which is PCI DSS compliant.

We take reasonable care to protect your information. However, no way of sending or storing data over the internet is completely secure, so we cannot guarantee absolute security.

09

Children

This website is meant for adults. If you are under 18, please ask a parent or guardian to place the order for you. We do not knowingly collect personal information from children.

11

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed, and the latest version is always the one on this page.

12

Contact & grievances

For any question, request or complaint about your personal information, contact us:

BusinessChhaap Kurtis
LocationJaipur, Rajasthan, India
Phone / WhatsApp+91 97833 61611
Emailchhaapsupport@gmail.com
GrievancesRaise on the phone or email above

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.

A question about your data?

Ask us. It's just the two of us reading.

Ask what we hold, ask us to correct it, or ask us to delete it. Ruchika and Komal answer every message themselves.